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Thursday, December 8, 2011

Even Seinfeld used Standard Work

If you want execution, keep it simple!. From a business stand point, there are many more success stories, that are founded on simple, focused ideas, than complex ones. Lean Sales and Marketing is a very simple concept, it is a learn be doing approach. If you can master this, you will be successful in sales and marketing. It can be taught in 3 steps:

  1. Go and See the USER.
  2. Form a vision of where the USER wants to go.
  3. Visualize the USER’s decision process.

In practice, Lean Sales and Marketing is essentially a knowledge transfer system; it's a training system on how to define knowledge gaps and close them. How you learn or develop this new skill is the same way you are taught to become proficient at anything. It is how often you do something, not how much you do. As a result, the best way to learn is keep it simple (clarity), do it often (repetition/iteration) and make it manageable. In the Lean sense, make standard work visual and uncomplicated.   Seinfeld

A great example of making something simple is the Seinfeld calendar. On the lifehacker blog , he described the calendar that Jerry Seinfeld used to make himself write:

He told me to get a big wall calendar that has a whole year on one page and hang it on a prominent wall. The next step was to get a big red magic marker. He said for each day that I do my task of writing; I get to put a big red X over that day. "After a few days you'll have a chain. Just keep at it and the chain will grow longer every day. You'll like seeing that chain, especially when you get a few weeks under your belt. Your only job next is to not break the chain."

The idea is to have a calendar for each action step. Write the task above it and start building your chain.

And yes, there is an app for this called Streaks!

StreaksThis daily action builds habits. I encourage the Lean Engagement Teams that I work with to create daily habits through their reports used at the daily standup meeting. Going through their action plan and either answering a yes or no or maybe a number they start creating a daily plan something very simple. The secret is not to break the chain.  After doing this for a while it becomes a habit and something you enjoy doing. It is like a checkmark on a checklist or moving the card on a Kanban to the “Done” Column. You could even equate it to a batter on a hitting streak and use an app.

Related Information:
The SDCA Cycle Description for a Lean Engagement Team
The Resilience of PDCA
Lean Canvas for Lean EDCA-PDCA-SDCA
Successful Lean teams are iTeams

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