How to give great service mind map

Entrepreneurial phenomenon Ari Weinzweig, co-founder of the much-loved Zingerman's Deli, shares the secrets to providing world-class customer service. Zingerman's in Ann Arbor, Michigan, is a beloved deli with some of the most loyal clientele around. It has been praised for its products and service in media outlets far and wide, including the New York Times, Men's Journal, Inc. Magazine, Esquire, Atlantic Monthly, USA Today, and Fast Company. And what started out as a small deli has grown to a flourishing restaurant, catering service, bakery, mail-order operation, creamery, and training business. – says Amazon of the Book

These 2 mind maps were created from the audio version of Zingerman's Guide to Giving Great Service. I think this book or audio should be part of any employee introduction and would recommend a trip to one of their Deli’s to see if they really walk the walk (Hint: they do). Zimmermann's also offer one of the best mail order catalogs on the planet.

Related Information:
In love with your products more than your customers?
Collection of Mind Maps
The Service-dominant Logic of Marketing: Dialog, Debate, And Directions
The Common Thread of Design Thinking, Service Design and Lean Marketing