Mindmap on the Five Temptations of a CEO

This is a five part afternoon series depicting the mindmaps that I have created on the books of Patrick Lencioni. His website and company, The Table Group offers additional information on these subjects.

This Mindmap was constructed during the listening of the book, The Five Temptations of a CEO, 10th Anniversary Edition: A Leadership Fable (J-B Lencioni Series). This message is very simple but is still an engaging story and serves as a strong reminder that we so often need.

Related Information:
Steve Blank on the Lean Startup at Ann Arbor
Dealing with uncertainty in the Lean Startup
Why bother with Value Networks?
Lean Thinking: Prototype early and often

re-think privacy and recycling

Following publication of his book "Shaping Things (Mediaworks Pamphlets) ", American Science Fiction author Bruce Sterling share his views and visions at LIFT France 09 about the future of Design, the broad concept of an "Internet of Things", and reflects on two important issues: Privacy and Recycling. Bruce has been a regular speaker at LIFT events.

Some great thoughts on application and a nice “How to” video on asking questions and how to work with a client in this new framework. Your thoughts?

Related Information:
Design Thinker exposed as Left Brain Dominant
Will Product Managers embrace Open Innovation?
Accomplished Innovator creates an Open Innovation Incubator
A Beginning Step to Co-Creation

Lean Agile Software Train, part 1

Dean Leffingwell author of Agile Software Requirements: Lean Requirements Practices for Teams, Programs, and the Enterprise (Agile Software Development Series) was the guest on the Businss901 podcast. After reading this book, I thought it was an outstanding contribution to improving the agile team and environment. One Amazon reviewer categorized it as  “The organization of the book builds "tactical" topics one-by-one with the three main levels of the enterprise: starting with the team, then discussing the program level and concluding at the enterprise portfolio level. "But no need to retell the whole book here -- it's easier to read it. It's a great read for anyone looking for systematic and efficient ways of improving software development at scale.”

I talked to Dean so long that I divided the podcast into two parts. The 2nd part will publish next Tuesday and it is the portion of the podcast where we take the deep dive into building the Lean Agile Software Enterprise.  This podcast is short, it is under thirty minutes and touches more upon Dean’s experience with organizations rather than his mastery of Lean Agile Software Requirements.   

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Download Podcast: Click and choose options: Lean Agile Software Train, Part 1 or go to the Business901 iTunes Store

About: Dean Leffingwell is a consultant, entrepreneur, software executive and technical author who provides product strategy, business advisory services and enterprise-level agility coaching to large software enterprises.

Mr. Leffingwell was founder and CEO of consumer marketing identity company ProQuo, Inc. Dean has also served as chief methodologist to Rally Software and as business consultant to Ping Identity Corporation and Roving Planet, Inc. Formerly, he served as Vice President of Rational Software, now IBM’s Rational Division, where he was responsible for the Rational Unified Process and promulgation of the UML. Previously, Leffingwell was co-founder and CEO of software tools company Requisite, Inc., makers of RequisitePro for requirements management, which was acquired by Rational. Mr. Leffingwell was also the founder and CEO of RELA, Inc., and publicly held Colorado MEDtech.

Info on Dean:
Dean’s Website
Dean’s Blog
Dean’s other Book(Amazon): Scaling Software Agility: Best Practices for Large Enterprises

Related Information:
Understand Scrum, Understand Implementing PDCA
Understand Scrum, Understand Implementing PDCA
Lean Architecture: for Agile Software Development
The differences in Lean and Agile

Is your marketing firm having this conversation with you?

Essential concept in the new way of thinking about Marketing the SD Logic, is that customers are always co-creators of value... It's the way that the customer sees value, whether it's in the physical good, or if it's in a service or a combination of both of those and if they don't see benefit to them they're not going to engage with you.

So, is your marketing firm having this conversation with you? If words like SD-Logic, Service Dominant, Co-Creation, Value in Use, Customer Decision Making Process, Experience Economy, etc. are not just part of your normal marketing conversation, you may need to re-consider your marketing communication efforts. 

Related Information:
5 Cs of Driving Market Share
How new is Service Dominant Logic and does it apply now?
Will Product Managers embrace Open Innovation?
Putting Customer Value in the Product Lifecycle
Lean Sales and Marketing Cycles are Knowledge Building Tactics

Mind map on Crucial Conversations

This is one of my all time favorite mind maps and I really do use it many times before having a conversation on the phone just to remind me of a few key points. I actually have found myself reviewing while talking on the telephone. The book, Crucial Conversations Tools for Talking When Stakes Are High, Second Edition is literally the definitive guide on the subject.

I find few people invest the time it takes to improve on creating effective dialogues. We will send people to learn many techniques but when is the last time you took a class on “How to have a Conversation”. The book starts out with a self-assessment of yourself. In an engaging manner, this was an audio book for me, the authors use examples and exercises to learn the techniques described. How many of us know the magic of making it safe for others to express their true feelings and desires?

P.S. This is an excellent book for any facilitator.

Other books:
Crucial Confrontations: Tools for Resolving broken promises, violated expectations, and bad behavior
The Five Dysfunctions of a Team: A Leadership Fable (J-B Lencioni Series)

Related Information:
PDCA from the Outside-in
Teamwork and Collaboration thru the eyes of Cisco
Allowing Individual Kaizen is Essentially Respect for People.
Using the wrong set of 5 whys in problem solving

Lean Engagement Team

The next book in the Marketing with Lean Series will be the Lean Engagement Team. It will concentrate on the development of a sales and marketing structure that can support customer engagement through out the organization. This structure will be self-organizing at times and provide for customer touch points deep within the organization. The book will also contain chapters on Co-creation, Design Thinking and provide a framework for organizing sales and marketing teams.  

Lean Engagement Team

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The book is approximately 60 days away from completion. Anyone that purchases the Lean Marketing House Trio on the Business901 website will receive a free download of this book when it is released. I would recommend reading the others before this one anyway.

P.S. Don’t think you need a Sales Team quite yet? Read McKinsey Quarterly: We’re all marketers now

Related Information:
SALES PDCA Framework for Lean Sales and Marketing
Profound knowledge for Lean Marketing
If all of us need to be marketers, what’s the framework?
The 7 step Lean Process of Marketing to Toyota

Mindmap on Writing Well

Not all the time do I get the opportunity to create a Mindmap on an audio book but there have been a few special ones that I have. It usually occurs on the 2nd listen since I typically am listening to them while I am driving or walking the dog.  Well this one has been listened to more than a couple of times.

This particular book is a timeless classic and has been one of my favorite ones for many years. On Writing Well: The Classic Guide to Writing Nonfiction, first published in 1976, has sold almost 1.5 million copies to three generations of writers, editors, journalists, teachers and students. I recommend it to any inspiring writer or blogger.

Most of my writing and podcast are geared towards a learning experience for me. It may sound somewhat selfish but I have found that is the best way to immerse myself in a subject. Another of Zinsser’s books, Writing To Learn was the basic structure of how my blog and podcast has developed.  

About: William Zinsser, a writer, editor, and teacher, is a fourth-generation New Yorker, born in 1922. His 18 books, which range in subject from music to baseball to American travel, include several widely read books about writing.

P.S. I own the hard copy of both books.

Related Information:
Reinventing Your Company in a Customer-Driven Marketplace
Create space; create agility; and create the future
A Lean Experts Guide to Blogging and Twitter
Content marketing strategy from start to finish

Grow Revenue thru Lean Sales and Marketing

At Agile Cincinnati last week, I had the opportunity to present the Lean Sales and Marketing presentation, It’s not your Grandmother’s Lean Anymore! The reason I choose this title is that so many identify Lean with waste reduction where I view Lean and PDCA from the aspect of knowledge creation. The first part of my slide deck discusses that and the new thinking that social media has brought upon us. That part was delivered with a hint of sarcasm. After setting the stage, my tone change dramatically after the slide, “Why Lean!”

It's not your grandmother's lean anymore!

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Technorati Tags: Lean,Lean Sales and Marketing,Agile,Agile Marketing,PDCA

Special thanks to the group at Agile Cincinnati. They engaged the speaker through out the discussion and made my part very simple. An enjoyable experience.

Resources I used:

Books:
This is Service Design Thinking: Basics - Tools - Cases
The Power of Pull: How Small Moves, Smartly Made, Can Set Big Things in Motion
Business Model Generation: A Handbook for Visionaries, Game Changers, and Challengers
Lean Thinking: Banish Waste and Create Wealth in Your Corporation, Revised and Updated
The Experience Economy: Work Is Theater & Every Business a Stage
The Toyota Way Fieldbook
The Service-dominant Logic of Marketing: Dialog, Debate, And Directions
Designing for Growth: A Design Thinking Toolkit for Managers

Websites:
Value Co-Creation: WimRampenSlideshare
McKinsey Quarterly: We’re all marketers now
Forrester: Welcome To The Era Of Agile Commerce
Scott Brinker: 8 things every marketing technologist should know
Janet R. McColl-Kennedy: Co-creation of Value and S-D logic

The Present and Future of Co-creation

Nick Coates of Promise Communities explains the fundamental rules that make co-creation possible. He shows how an idea that has been around for decades is being put back into the spotlight by communication technologies, and tells the audience what to expect for the future of this re-emerging discipline.

 

I think Nick presents some definitive examples and even a few of the flaws of co-creation. I think your understanding and comfortability with the notion of co-creation  will increase as a result of this video. Still a wide range of interpretation around the subject

Related Information:
Lean Sales and Marketing Cycles are Knowledge Building Tactics
It’s not your Grandmother’s Lean anymore!
A Beginning Step to Co-Creation
Design Thinker exposed as Left Brain Dominant

Operational Excellence in Government

In a recent Business901 Podcast, Operational Excellence in Government, is it Possible?, Hundley Elliotte one of the authors of Building High Performance Government Through Lean Six Sigma: A Leader’s Guide to Creating Speed, Agility, and Efficiency discussed what it takes in government  to achieve operational excellence utilizing Lean Six Sigma. This is a transcription of the podcast.

Operational Excellence in Government

Hundley M. Elliotte is the global lead for the Process Performance group within the Accenture Process & Innovation Performance service line. He has more than 15 years of consulting experience, focusing on managing business value, setting strategy, identifying customer needs, and identifying and implementing improvement opportunities in diverse business sectors. Previously, Mr. Elliotte worked for more than a decade in the corporate sector, holding sales, marketing and general management positions with a leading pulp and paper manufacturer and with a plastics company. He is based in Atlanta.

Accenture is a global management consulting, technology services and outsourcing company, with more than 223,000 people serving clients in more than 120 countries.

Read Chapter One, “Building the Anatomy for High Performance”

Read about the Accenture Institute for Health and Public Service.

Related Information:
DMAIC, DMADV, Lean, Six Sigma for Government?
Lean Six Sigma for Government
Lean Six Sigma will increase effectiveness of Stimulus spending

Learn more about Michael George’s Strong America Now program.