Lean Service Design Trilogy Workshop

Business901 will introduce Lean Service Design Concepts in a rather unique way. Five times a week, Monday through Friday, you will be sent a link to view a video, a presentation, interactive lessons, workbook sheets, or a pre-recorded webinar. The worksheets are at the heart of the workshop and will give you the opportunity to construct a Lean Service Design Experience.

Sign up Now for Lean Service Design Trilogy Workshop

Lean Service Design changes the way you think about business.  No longer can companies focus their efforts on process improvements. Instead, they must engage the customer in use of their product/service rather than analyzing tasks for improvement. We no longer build and hope that there is a demand. We must create demand through our product/service and Lean Service Design is the enabler of this process. It changes our mindset of thinking about design at the end of the supply chain to make it look good and add a few appealing features (all within budget). Instead, it moves design and the user themselves to co-create or co-produce the desired experience to the beginning of the supply chain.

Program Outline:

Week 1: The 5 Lean Principles are discussed not in your typical Lean point of view of reducing waste. We view this as knowledge building exercise with continuous improvement through iterative cycles of learning.

Week 2: Services are discussed in the concepts of gaps and how to recognize, measure and improve them as part of everyday work.

Week 3: How do you innovative within the confines of every day work? Design Thinking concepts are introduced and blended with the other components.

Week 4: Team Engagement and empowering people to put these concepts into practice. You’re the teacher now. How can you engage, implement and spread these ideas? 

Time is spent on application and ways to apply Lean tools in a new context. We will not be attempting to teach you individual tools rather expose you to the use of tools through SDCA, PDCA, and EDCA and give you resources to dig deeper into a tool if needed. We encourage membership in the Lean Marketing Lab to expose you to additional sources of information. 

Sign up Now for Lean Service Design Trilogy Workshop

Program starts on the following Monday after sign-up. If you sign up on weekend, program will start Monday of the following week (7 days later). The workshop price is $149. Training is immediately applicable to your business.

Related Information: 90 Day Program: Lean Service Design Workshop