Business901 Book Specials from other authors on Amazon

Thursday, June 30, 2011

Business Processes as Value Networks

Verna Allee, CEO, ValueNetworks.com, reflects on the growing interest in understanding business processes as networks and how value network modeling provides a fresh approach.  I encourage you to watch and learn more. People banter about the terms of Community, Collaboration and  Co-Creation with little thought on what they mean or what structure it takes to create them.  Listen to Verna explain how they fit into a typical organizational structure.

Verna has a book that is completely web-based and free at Value Networks and the true nature of collaboration

P.S. Verna is an upcoming guest on the Business901 podcast.

Related Information:
Dr. Jeff Liker on PDCA and Lean Culture>
Pair Problem Solving in the Workplace
There is no Team in Kaizen
Improve Communication – Have more meetings?
Quality and Collaboration eBook

Tuesday, June 28, 2011

Change Education, Change the Sales Cycle

Though this is a well documented Ted Video, I ran across the RSA Animate video version of Ken Robinson’s discussion on education. Funny thing about it was that it really hit a chord when thinking about the typical Sales Cycle or Marketing Funnel. Not the part on Attention Deficit Disorder but when he talks about standardization and  divergent thinking. It starts around the 6 minute mark.

Related Information:
Asking the right questions about Lean?
Service Design Thinking
How to build a Sales and Marketing Team
Kill the Sales and Marketing Funnel.

Monday, June 27, 2011

Can Lean Sales & Marketing learn from the Memory Champions?

I had a week of travel and caught up on my audible books for the month. The one I enjoyed the most was Moonwalking with Einstein: The Art and Science of Remembering Everything. A couple of the Q & A’s from Amazon:

Q: Can you explain the "OK Plateau?"

A: The OK Plateau is that place we all get to where we just stop getting better at something. Take typing, for example. You might type and type and type all day long, but once you reach a certain level, you just never get appreciably faster at it. That's because it's become automatic. You've moved it to the back of your mind's filing cabinet. If you want to become a faster typer, it's possible, of course. But you've got to bring the task back under your conscious control. You've got to push yourself past where you're comfortable. You have to watch yourself fail and learn from your mistakes. That's the way to get better at anything. And it's how I improved my memory.

How do you get past the “ok” plateau in sales and marketing? This is where I think a continuous improvement methodology such as PDCA comes into play. It takes deliberate practice to make perfect and to get better. Breaking the sales and marketing process down into bite size iterations allows you to do that. You could think of it as a pilot testing in a direct mail campaign for example. The author points out 3 things that allows an average person to be able to achieve championship status: Deliberate Practice, Bite Size Chunks and Analyze the results. He definitely believes a coach in analyzing the results is important.

I found it so coincidental that it was much like the learning cycles that Jeff Liker and Jim Franz discuss in their book, The Toyota Way to Continuous Improvement: Linking Strategy and Operational Excellence to Achieve Superior Performance.

Q: What do you mean by saying there an "art" to memory?

A: The "art of memory" refers to a set of techniques that were invented in ancient Greece. These are the same techniques that Cicero used to memorize his speeches, and that medieval scholars used to memorize entire books. The "art" is in creating imagery in your mind that is so unusual, so colorful, so unlike anything you've ever seen before that it's unlikely to be forgotten. That's why mnemonists like to say that their skills are as much about creativity as memory.

The basic principles needed for improvement such as the scientific problem solving, hypothesis testing and memorization have been with us forever. It takes work and dedication to put them into practice. We are always looking for the next and greatest piece of software or even a book that will make it easier for us. Is technology serving our needs?

Q: How do you think technology has affected how and what we remember?

A: Once upon a time people invested in their memories, they cultivated them. They studiously furnished their minds. They remembered. Today, of course, we've got books, and computers and smart phones to hold our memories for us. We've outsourced our memories to external devices. The result is that we no longer trust our memories. We see every small forgotten thing as evidence that they're failing us altogether. We've forgotten how to remember.

Listen to author, Joshua describe his experience.

P.S. The book was fun.

Related Posts:
Dr. Jeff Liker on PDCA and Lean Culture>
Coaching Lean eBook with Dr. Liker
Continuous Improvement, The Toyota Way
The Role of PDCA in a Lean Sales and Marketing Cycle

Wednesday, June 22, 2011

Studying Germs to reduce Uncertainty

Can you learn from germs on how to improve your sales and marketing? A great example on how to analyze your networks. It may take unlimited dollars to do this, but Nicholas Christakis takes you through the friendship paradox that makes this much easier.

Would you like 16 day or a 45 day warning of a peak sales period?

After mapping humans' intricate social networks, Nicholas Christakis and colleague James Fowler began investigating how this information could better our lives. Now, he reveals his hot-off-the-press findings: These networks can be used to detect epidemics earlier than ever, from the spread of innovative ideas to risky behaviors to viruses (like H1N1).

TEDTalks is a daily video podcast of the best talks and performances from the TED Conference, where the world's leading thinkers and doers give the talk of their lives in 18 minutes.

Related Information:
Business Processes as Value Networks
Can we build organizations to foster good ideas?
Roadmap for Customer Validation
Improve your Sales Cycle, Work on your Feedback Loops

Thursday, June 16, 2011

Using Little Ideas to achieve Big Things

Whether we call it PDCA Lean Startup, Agile or Scrum. author Peter Sims believes this shift from slow, calculated execution to rapid, low-risk iteration has fundamentally changed the way we do business. His book, Little Bets: How Breakthrough Ideas Emerge from Small Discoveries explores how companies are using these ideas to achieve big things. Peter provides examples from Kid Rock to General Motors in an enjoyable and easy read. However, when you look under the hood Little Bets is grounded in an amazing amount of research. peter-sims-275

In the Business901 podcast, I had the opportunity to speak with Sims about the concept, and how it related and differed from the typical PDCA methodology. The relationship of iteration and Lean by Doing is very apparent and the author feels that the Lean community is on the verge of some remarkable breakthroughs at their next level of performance.  

Download Podcast: Click and choose options: Little Bets or go to the Business901 iTunes Store

Peter Sims is an author, speaker, and entrepreneur. He was the coauthor with Bill George of the Wall Street Journal and BusinessWeek bestselling book True North . His articles have appeared in Harvard Business Review, Tech Crunch, The Financial Times, and as an expert blogger for Fast Company.

Related Information:
Improve your Sales Cycle, Work on your Feedback Loops
The Little PDCA Sales Loop
Power of Check = The Pivot in PDCA
The Role of PDCA in a Lean Sales and Marketing Cycle

Wednesday, June 15, 2011

Pair Problem Solving in the Workplace

Today cooperation is replacing competition in more and more work situations. We are even seeing a rise in co-creating products with customers. Yet few of us have any training in cooperative thinking or group problem solving. Our typical introduction to teamwork is being picked to be part of a team.

In Agile software development the use of pair programing has been used for many years. They consider that the defects are significantly reduced when there is another developer looking over ones shoulder. Because of this the overall rate of development is increased even though you may consider that efficiency has been decreased. Pair of Footprints

There have been other gains that have been attributed to pair programming. One is substitution as programming is tiresome, so that the developers together can program for longer hours than a single person. The other gain is knowledge or skill transfer. But maybe the most important, working as a pair or even in a larger setting as a team, assists in taking tactical knowledge and making it explicit.

From the book, Problem Solving & Comprehension, the authors state:

Pair problem solving is also an excellent system for building skills for team thinking, creativity, trouble shooting, and design. Often when a group of people meet to discuss an issue, each individual strives to show off his or her own competence or cut down other people's ideas. To counter these tendencies a technique known as Brainstorming forbids criticism. But this does not really solve the problem, because criticism is essential to building an effective solution. Pair problem solving encourages constant criticism without degenerating into personal bickering.

Most people, including highly talented people, have very little conscious awareness of how they produce creative new Ideas or how they reach decisions. When you have little understanding of how you think yourself, the conclusions reached by others can be completely baffling In the highly charged, competitive environment of the corporate rat race it is easy to see other people's ideas In a bad light. Pair problem solving develops both an understanding of your own reasoning processes and an appreciation of those of other people. Furthermore it shows you how working with other people, you can refine ideas and problem solutions so that the end result is better than any single contribution This experience and the experiences of sharing your thought processes create a feeling of intimacy and trust. It establishes the base for a group to move from bickering to brilliance.

We have a significant amount of team building exercises but I believe it can be boiled down to one thing: Respect for people. If your organization has that built into its culture and externalized to its customers and vendors, you may have mastered the most powerful ingredient for success.

As my Friday Video counterpart, Dr. Balle suggests, “As an individual are you taking the time to see how easy you are making someone else’s job.”

A simple exercise that can be interesting is for the rest of the day do not solve a problem without asking someone for an opinion. Knowledge is not created in a vacuum.

Five Dysfunctions of a Team Workshop Deluxe Facilitator’s Guide Package is outstanding and can be a great start for not only sales and marketing but your entire organization.

Related Information:
There is no Team in Kaizen
Improve Communication – Have more meetings?
Quality and Collaboration eBook

Thursday, June 2, 2011

Lean Sales and Marketing Presentation at ASQ Columbus

This is my presentation on Lean Sales and Marketing at the ASQ Columbus Spring Conference. The notes, I used are with the slides. I have to admit though, that after the first slide, I never looked at the notes at all. I also included link to download the entire PDF. The notes are a little more cleaner in that version.

Related Information:
Lean Sales and Marketing PDF
PDCA for Lean Marketing, Knowledge Creation
Has Knowledge Management disguised itself as Lean Marketing?
The Future of Marketing is Lean
Why Lean Marketing? Because it is the Future of Marketing
PDCA for Lean Marketing, Knowledge Creation

Wednesday, June 1, 2011

using Continuous Improvement: The Toyota Way

James Franz is the co-author with Jeffrey K. Liker on the latest of the Toyota Way books:The Toyota Way to Continuous Improvement: Linking Strategy and Operational Excellence to Achieve Superior Performance. Jim was my guest on the Business901 podcast and if you have been spending your time improving your processes and wondering why they are not giving you the expected returns, this is the podcast for you.

Download Podcast: Right Click and chose Save As: Sustaining Lean or go to the Business901 iTunes Store.

James Franz has over 24 years of manufacturing experience and learned lean as a Toyota Production Engineer in Japan. He started at the Motomachi plant and then moved to NUMMI and then finally worked in Georgetown, Kentucky. After leaving Toyota, he then went to Ford to apply his lean knowledge beginning in production engineering. He was sent to Ford of Australia for 3 years and led their Stamping, Assembly, Casting, and Powertrain facilities to global leadership in lean for Ford. Jim also teaches for the University of Michigan’s Center for Professional Development’s Lean Certification course.

About the Toyota Way Academy: The Academy’s mission is to teach the Toyota Way using the Toyota Way for more information visit: www.toyotawayacademy.com

Related Information:
Coaching Lean eBook with Dr. Liker
Dr. Jeff Liker on PDCA and Lean Culture>
PDCA for Lean Marketing, Knowledge Creation
Understand Scrum, Understand Implementing PDCA

Marketing with PDCA ebook released on Business901 Website

Released as an eBook, Marketing with PDCA authored by Joseph T. Dager is now available on the Business901 website. Marketing with PDCA is about managing a value stream using PDCA (Plan-Do-Check-Act). Using the new SALES PDCA Framework throughout the marketing cycle will provide constant feedback from customers, and can only occur if they are part of the process. It is about creating value in your marketing that a customer needs to enable him to make a better decision.

Targeting that value proposition through the SALES PDCA methods described in this book will increase your ability to deliver quicker and more accurately than your competitor. It is a moving target and the principles of Lean and PDCA facilitate the journey to customer value.

This book also introduces the Kanban as a planning tool or, as I like to think about it, as an execution tool. Improving your marketing process does not have to constitute wholesale changes nor increased spending. Getting more customers into your Marketing Kanban may not solve anything at all. Improving what you do and increasing the speed that you do it can result in an increase in sales and a decrease in expenses.  MwPDCA

Table of Contents

  1. Lean Marketing House
  2. Future of Marketing
  3. Marketing Funnels
  4. Cycles to Loops
  5. Knowledge Management
  6. PDCA
  7. Sales and Marketing Teams
  8. Kanban
  9. SALES PDCA
  10. Marketing with PDCA Summary
  11. Marketing with PDCA Case Study
  12. Constancy of Purpose
  13. Marketing with Lean Program Series

The book is the fourth part in the series of the Marketing with Lean Program: This series consist of the five individual products.

  1. Lean Marketing House
  2. Driving Market Share
  3. Marketing with PDCA
  4. Marketing with A3
  5. Marketing your Black Belt (coming soon)

Related Information:
SALES PDCA Framework for Lean Sales and Marketing
Continuous Improvement, The Toyota Way
Drucker and Deming = Lean Marketing
Visit the Marketing with A3Website