Business901 Book Specials from other authors on Amazon

Showing posts with label Marketing Plan. Show all posts
Showing posts with label Marketing Plan. Show all posts

Wednesday, April 3, 2013

Events go Viral, but there is No Instant Pudding

I am involved in several conferences each year, either in promotion, attending or speaking. I find many conference hosts are looking for that particular format, hot speaker or subject or a new venue to create a profitable event. Many of us look at our marketing the same way. Some of us call it a silver bullet, Dr. Deming called his version; "Instant pudding."

I use conferences or workshops as an example because they are the most recognized event style marketing efforts. I also used this thought process, event driven marketing, when I first start working with clients. This allows us to complete a launch cycle either using Explore-Do-Check-Act (EDCA) or CAP Do (a version of PDCA). During the process, we may choose to do interviews, podcast, blogs, PR releases all very typical marketing tactics. At first glance, there is not a silver bullet. However, the silver bullet is in the execution. As Dr. Deming said, there is no "Instant Pudding."

Many of these events are for trade organizations, and most of the work is done by volunteers. I am involved in one at the moment, The ASQ Charlotte Section Annual Conference 2013. Promoting the event and coordination is not easy as the committee members also have real jobs. This particular group has done a very good job and I look forward to participating in an outstanding conference. Review this blog post to get a taste of the process: Quality Conference of the Carolinas and a recent podcast, Is Influence your Path to the Leadership Table?.

What I have found about most events is the lack of building a path for information flow, and as a result, hindering the natural flow of marketing. Road blocks are put in place for people to access information and create flow. This mind map will give you a general idea. The mind map is not meant to be inclusive of all marketing efforts or distribution of content. Review PDF Version.

What I do for clients or what I believe a conference host should do is provide a bank of information resources that are very explicit on how they should be used. At a minimum,  you should have a press release for the event and a brochure. Often times, duplicate content for press releases that center on individual tracks can be useful. I like to do interviews with key people for the event through YouTube or just a normal podcast. These items should  be collected either in a Dropbox or a FTP account to share. At a minimum the links should be distributed.

How to make it viral? Your ability to provide a ready resource of information for the participants of the event is critical. It takes all stakeholders to include attendees to make an event successful. If you review the mindmap, you will see that each block contains online and offline branches. You must engage and set expectations for stakeholders to distribute through these channels. When you look at a list of speakers for your event do you provide them with a press release for their track? Sponsors often times provide the largest constituency of attendees. Do you create content directly aimed at that group? A deeper dive may be to provide attendees and sponsors ideas on how to get the most out of a conference. Such as the guidelines discussed in this blog post, Turning your Conference Learning into Action.

How does apply to regular marketing?  Using event style marketing allows me to capture what clients are presently doing and apply it to something tangible. It may be something as simple as a webinar or in a grander scheme, a product launch. In a Lean way, we capture present marketing tactics (identify value add) and stakeholders (map value stream). Solidifying both into an uninterrupted flow (create flow) to create a viral network (establish pull). We repeat the cycle improving (seek perfection) on the next event. As Dr. Deming said, there is no "Instant Pudding."

Thursday, February 14, 2013

Your Sales and Marketing Metrics are lagging already!

Don’t be a laggard be a leader. 

Many of us have just completed the typical Sales and Marketing plan for the upcoming year. We know the Dwight D. Eisenhower quote: “Plans are worthless, but planning is everything. We are ready to change it at a moment's notice. We are very agile in nature.

Most of us start with the ways that we will increase revenue in 2013? A few classics:

  1. We are going to increase sales by 3, 5, 10% or whatever arbitrary number we pick. The market is healthy and we are better than our competition, so we will get our fair share.
  2. Projections from salespeople, who have received feedback from key customers. Sales managers and executives huddle up which in turn results in a forecast.
  3. Increase sales exposure/people and through wider penetration, we will increase sales by another percentage.
  4. Product innovations into new markets or old markets
  5. Increased features and benefits that will appeal to a broader audience.
  6. Exploring new markets that are ripe for our products (My favorite, not that there is someone already in that marketplace serving that need).

The list is practically endless. Some are based on a hypothesis and others based on evidence. The next step in the process is setting more specific objectives by-product  line and often times, territories. We develop a collection of metrics that we will aim at. We take these metrics and shape our expectations of our sales force. We will supply them a great product with the needed features and benefits and with the necessary support and resources they will require. All that is left for them to do is close a few sales.

We know that sales can be difficult in these times and the sales people will need to hustle but the organization will do their part by supplying them with more leads and quicker turnarounds on quotes and products. We are even committed to handling more special products, since we know this is the age of the customer and one to one marketing. We have laid out a sound plan. Supplied the necessary resources. And our willing to adjust, not be hearsay but by the metrics that we have developed. What is missing?

Most measurements that are introduced to a sales force are not sales enablers rather detractors. We create measurements that sales people cannot even influence and even worse take much of their time to compile. The outcomes that you want and the objectives you are aiming for provide direction but have little to do with the activities that the sales people must do to achieve the intended results. Activities are generated at Gemba or the place of work. If you are removed from the place of work, you will more than likely develop lagging indicators. The key component in your planning process is to develop leading indicators. These are metrics based on your sales activities. 

Granted these activities must be tied to an objectives which are tied to outcomes. I relate this in Lean Terms to Hoshin planning and the action of catchball. We propose the outcomes and toss it back and forth until we come to a agreement  between outcomes and objectives. After that we toss it back and forth to determine the agreement between objectives and activities needed. It may transverse back and forth at the different levels but seldom if ever do we skip objectives and go directly between outcomes and activities.

If you do not have leading indicators as part of your sales and marketing plan, you are behind as of this moment. You will be unable to make the necessary adjustments needed as the year progresses.

Don’t be a laggard be a leader.

One of the best books on how to develop leading indicators is the Franklin Covey publication that I call Lean Simplified: The 4 Disciplines of Execution.

Thursday, January 31, 2013

Do Compromises hinder Advancement?

Are compromises something that you should do? Not with yourself and maybe not within your organization. Watch this video that is part of the collection at http://www.PhilosophersNotes.com.

Do you struggle between dreaming big dreams and then doubting whether or not you can attain them?

Then I think you'll enjoy this Philosopher Notes episode where we check out some Big Ideas from Robert Fritz’s, The Path of Least Resistance for Managers (In the new edition, Robert has added a chapter on Lean in the update) and talk about the structural conflict that can create a negative oscillating pattern and how we can bust out of it and rock it.

Hope you enjoy!

Thursday, November 3, 2011

What Political Campaigns can teach business, part 2 of 2

In the Business901 podcast, What Political Campaigns can teach business, part 1 of 2 we looked at a more strategic view. In today’s podcast, we looked at the tactical practices and how they related not only to a political campaign but to a typical marketing campaign.

dpillieDerek A. Pillie has served public and political candidates for over 15 years. He has served on the staff of Indiana’s Third Congressional District, most recently as District Director for just over a decade. In that role, he oversaw Indiana operations of the office; including constituent outreach and helping taxpayers solve problems with federal agencies. He also worked on crucial economic development projects and was heavily involved with advising the office on online media and marketing decisions.

After his federal service expired Derek started working at Cirrus ABS, an online marketing and technology development company. He currently manages their business development efforts. Cirrus ABS has added political campaigns to the portfolio of industries they serve since Derek joined the team, and he continues volunteer efforts on behalf of candidates he supports.

Download Podcast: Click and choose options: Political Campaigns, Part 2 or go to the Business901 iTunes Store.

Related Information:
Preview of Political Campaign Marketing Podcast
Political Campaigning – Strategy Update
What political campaigns can teach business
Lean Six Sigma for Government

Tuesday, November 1, 2011

What Political Campaigns can teach business, part 1 of 2

Looking for immediate business? Is it taking too long to build a brand? Many of us look toward marketing to be our silver bullet, but seldom is it. We sometimes tire waiting for that marketing message to take hold and search for the latest and coolest gimmick to grab our prospects attention. Though I consider myself on the leading edge of these trends, I have come to appreciate that slow and steady wins many of the times. Driving home that consistent message is far more productive than being on the leading edge of every new marketing angle.

In my research I have also come to appreciate, What political campaigns can teach business. Few marketing processes do a better job of creating immediate business. With these thoughts in mind, I pursued Derek A. Pillie a leading political analyst for a Business901 Podcast. The interview lasted over an hour. Part 1 is a strategic view of political campaigning and part 2( Will post tomorrow) is from a tactical viewpoint.

 
Download Podcast: Click and choose options: Political Campaigns, Part 1 or go to the Business901 iTunes Store.

DerekPillieDerek has served public and political candidates for over 15 years. He has served on the staff of Indiana's Third Congressional District, most recently as District Director for just over a decade. In that role, he oversaw Indiana operations of the office; including constituent outreach and helping taxpayers solve problems with federal agencies. He also worked on crucial economic development projects and was heavily involved with advising the office on online media and marketing decisions.

After his federal service expired Derek started working at Cirrus ABS, an online marketing and technology development company. He currently manages their business development efforts. Cirrus ABS has added political campaigns to the portfolio of industries they serve since Derek joined the team, and he continues volunteer efforts on behalf of candidates he supports.

Related Information:
Preview of Political Campaign Marketing Podcast
Political Campaigning – Strategy Update
What political campaigns can teach business
Lean Six Sigma for Government

Wednesday, August 24, 2011

Is your marketing firm having this conversation with you?

Essential concept in the new way of thinking about Marketing the SD Logic, is that customers are always co-creators of value... It's the way that the customer sees value, whether it's in the physical good, or if it's in a service or a combination of both of those and if they don't see benefit to them they're not going to engage with you.

So, is your marketing firm having this conversation with you? If words like SD-Logic, Service Dominant, Co-Creation, Value in Use, Customer Decision Making Process, Experience Economy, etc. are not just part of your normal marketing conversation, you may need to re-consider your marketing communication efforts. 

Related Information:
5 Cs of Driving Market Share
How new is Service Dominant Logic and does it apply now?
Will Product Managers embrace Open Innovation?
Putting Customer Value in the Product Lifecycle
Lean Sales and Marketing Cycles are Knowledge Building Tactics

Thursday, July 14, 2011

Can you be Lucky by Design?

Beth Goldstein, Founder and CEO is an author, consultant, trainer and founder of Marketing Edge Consulting Group, she has empowered hundreds of entrepreneurs to successfully grow their companies.  We discussed her newest book, Lucky By Design: Creating Real Opportunities that Empower Your Business coming out this fall.Beth Goldstein Web Image

Beth‘s special talents is helping companies gain an understanding of how their customers think, what they value and what influences their purchasing decisions. She then applies this knowledge to create targeted sales and marketing programs that drive revenue growth while increasing profitability and customer loyalty.

Download Podcast: Click and choose options: Lucky or go to the Business901 iTunes Store

Her first book, The Ultimate Small Business Marketing Toolkit: All the Tips, Forms, and Strategies You'll Ever Need! is used in 30+ cities around the U.S. to teach business owners the critical skills they need to accelerate growth.

Are You Lucky In Business?

TAKE HER 5 MINUTE SURVEY &
RECEIVE OVER $75 IN VALUABLE BUSINESS TOOLS FOR SHARING YOUR OPINION

(You will be re-directed to Beth’s site.)

Related Information:
Lean Thinking: Prototype early and often
Using the Media Engagement Framework as your Kanban?
What’s behind Collaboration and Value Networks?
Business Processes as Value Networks
The Role of PDCA in a Lean Sales and Marketing Cycle

Thursday, June 16, 2011

Using Little Ideas to achieve Big Things

Whether we call it PDCA Lean Startup, Agile or Scrum. author Peter Sims believes this shift from slow, calculated execution to rapid, low-risk iteration has fundamentally changed the way we do business. His book, Little Bets: How Breakthrough Ideas Emerge from Small Discoveries explores how companies are using these ideas to achieve big things. Peter provides examples from Kid Rock to General Motors in an enjoyable and easy read. However, when you look under the hood Little Bets is grounded in an amazing amount of research. peter-sims-275

In the Business901 podcast, I had the opportunity to speak with Sims about the concept, and how it related and differed from the typical PDCA methodology. The relationship of iteration and Lean by Doing is very apparent and the author feels that the Lean community is on the verge of some remarkable breakthroughs at their next level of performance.  

Download Podcast: Click and choose options: Little Bets or go to the Business901 iTunes Store

Peter Sims is an author, speaker, and entrepreneur. He was the coauthor with Bill George of the Wall Street Journal and BusinessWeek bestselling book True North . His articles have appeared in Harvard Business Review, Tech Crunch, The Financial Times, and as an expert blogger for Fast Company.

Related Information:
Improve your Sales Cycle, Work on your Feedback Loops
The Little PDCA Sales Loop
Power of Check = The Pivot in PDCA
The Role of PDCA in a Lean Sales and Marketing Cycle

Saturday, March 12, 2011

Left Brain vs Right Brain = Management vs. Marketing

I was reading the book, War in the Boardroom: Why Left-Brain Management and Right-Brain Marketing Don't See Eye-to-Eye--and What to Do About It, looking for a few ideas on how to approach Lean concepts to marketing and more specifically CMOs. Of course, we all know trying to apply a discipline to a bunch of right brain thinkers is a difficult task but what I found might surprise you. Review this slide show for an introduction. As far as reading the book, it is fun read pointing to numerous examples of the disparity between the roles. However, I think the book falls short of pointing out what to do about it. The book champions the marketing cause with little supportive or quantize evidence. Oh, that’s the problem my left brain is working.

The book makes a case for every marketing mistake in the last couple of decades and blames it on management. Every success is attributed to right brain thinking and marketing, again lacking evidence. Left brain thinking or right brain thinking there is a place for both. The collaboration of them is what makes for success.

Can you really afford not to have supportive evidence in marketing? The dollars that are spent there are very often astronomical. However, you do little to accurately measure and improve YOUR OWN PROCESS. You do time studies, create entire departments and everything in between to evaluate a single hourly employee but never consider how to improve the sales and marketing process.

One of the strengths of Lean Marketing is the improvement of processes. I think that is where many right-brain thinkers get bogged down in their perceptions. Everyone has some type of process, So, if you don’t think you do, what you do have is a poor one.

Lean marketing will help you identify and as a result streamline your own processes. Working on a process is typically what they dread. A process is a structure that you identify but don’t think of it in a typical linear fashion. Think of is more in cyclic structure that is involving and growing everyday. That blend of right brain – left brain thinking. You may have to accept the fact that you need a little left brain to make the right brain more productive.

Related Information:
Where is the path in Continuous Improvement for Sales and Marketing?
Integrating Value Networks
Understand Scrum, Understand Implementing PDCA
Why does sales and marketing operate to a different quality standard?
The Future of Marketing is Lean
Why Lean Marketing? Because it is the Future of Marketing …
PDCA for Lean Marketing, Knowledge Creation

Friday, July 23, 2010

Developing a Minimum Viable Product

From Wikpedia: In product development, the Minimum Viable Product or MVP is a strategy used for fast and quantitative market testing of a product or product feature, popularized by Eric Ries for web applications.

A Minimum Viable Product has just those features (and no more) that allows the product to be deployed. The product is typically deployed to a subset of possible customers, such as early adopters that are thought to be more forgiving, more likely to give feedback, and able to grasp a product vision from an early prototype or marketing information. It is a strategy targeted at avoiding building products that customers do not want, that seeks to maximize the information learned about the customer per dollar spent. "The minimum viable product is that version of a new product which allows a team to collect the maximum amount of validated learning about customers with the least effort."

A MVP is not a minimal product, it is a strategy and process directed toward making and selling a product to customers. It is an iterative process of idea generation, prototyping, presentation, data collection, analysis and learning. One seeks to minimize the total time spent on an iteration. The process is iterated until a desirable product-market fit is obtained, or until the product is deemed to be non-viable.

A Minimum Viable Product may be an entire product or a sub-set of product (such as a feature).

  • Product: (smoke test) The canonical MVP strategy for a web application is to create a mock website for the product and purchase online advertising to direct traffic to the site. The mock website may consist of a marketing landing page with a link for more information or purchase. The link is not connected to a purchasing system, instead clicks are recorded and measure customer interest.
  • Feature: (deploy first, code later) A link to a new feature in a web application may be provided in a prominent location on an existing website. The feature is not implemented, rather an apology, mock-up, or marketing page is provided. Clicks of the link are recorded and provide an indication as to the demand for the feature in the customer base.

Aardvark shares its methods behind creating a minimum viable product and proving it.

 

What prompted me to re-visit the MVP was the book, Rework authored by the 37signals team. 37 Signals creates simple small business software and their products include Ruby on the Rails and Backpack. Their motto is goodbye to bloat and provide simple, focused software that does just what you need and nothing you don't. Rework is…

“Inspirational. REWORK is a minimalist manifesto that's profoundly practical. In a world where we all keep getting asked to do more with less, the authors show us how to do less and create more.”

-Scott Rosenberg, co-Founder of Salon.com and author of DREAMING IN CODE

Rework If you need to buy a book for an "entrepreneur," in the book they call them “starters") this is a good book to ground them in the real world. If you are a follower of the Lean Start-up craze this is also a book that coincides with many of the same thoughts. 

The MVP is a key term that I think should be considered more in the marketing world than what it is. When I think about some of the best advertisements, they are all geared around one simple thought and message. Look at any Steve Jobs presentations, “The Worlds thinnest Notebook” for example. Who can forget the notebook being slid into a manila folder? Getting rid of the hype and keeping it simple should be part of our marketing mantra.

The other part of the book that really hit home to me was their ability to create products out of what they do. I am always amazed in the consulting world on how few of people practice what they preach, (Myself included at times). How many consultants that preach planning, really plan themselves? How many Six Sigma Consultants, use their own tools? I think it is important to walk your own walk and not just for your customers’ sake. Who better than you to create new products and applications out of what you do, such as 37 Signals has done. Enjoy Rework! I listened to the audio and missed out on many of the cool graphics till I viewed the book’s website.

Related Posts:   
I am reading this before my next webinar, are you?
The Presentation Secrets of Steve Jobs: How to Be Insanely Great in Front of Any Audience
Slide:ology: The Art and Science of Creating Great Presentations
Have you Achieved Expert Status?
Hiring a consultant, can I see your marketing plan?

Thursday, March 25, 2010

Big Book of Marketing interview with Author Anthony Bennett

I had the pleasure of interviewing Anthony Bennet editor of the new book, THE BIG BOOK OF MARKETING released in January 2010 by McGraw-Hill on the Business901 Podcast. The book is based on material developed for one of Georgetown University Business School’s most popular marketing courses, THE BIG BOOK OF MARKETING is a unique and comprehensive guide to essential marketing practices from the world’s best marketers. The 86 companies represented in the book are industry leaders representing a range of goods and services, high-tech and low-tech industries, and industrial and consumer fields. Each chapter offers their real-life lessons and practical takeaways on every topic necessary for marketers to master today. This is a transcription of that podcast.


Big Book of Marketing Ebook

Podcast: Big Book of marketing from Atlas Air to Boeing

Related Posts: Lean Marketing House

Wednesday, March 3, 2010

Do you know your Marketing Themes?

Do you think about what themes drive your marketing? Do you have a central marketing theme?

A marketing theme is defined as a central marketing idea or message, or even a product benefit or feature, that is known to have maximum appeal to a targeted market segment. I put together a flash video that describes the themes that drive the Business901 marketing philosophy. Click on the picture below and it will allow you to manipulate the cube and listen. In the right hand corner is a drop down screen that gives a brief overview of that particular section.

themes

Can you describe the theme that  drives your marketing?

Related Posts:

Steps to creating your Need Statement

Your Marketing Vision should define your Customer’s Core Problem

Following the Customer’s Need in your Value Stream Map

Wednesday, February 17, 2010

Your first Step in Achieving Expert Status

In every industry, there's a powerbroker in the background an advisor who is known to just a handful of people, but who helps build empires for the top "stars" who are household names. 

JS

I discovered such an advisor. Her name is Janet Switzer -- and for the last 16 years she's been quietly creating empire-building campaigns, products, promotions, deals and distribution for many of the biggest celebrity experts you've heard of. Jack Canfield...Chicken Soup for the Soul...David Bach...Jay Abraham...Mark Victor Hansen...Les Brown...Yanik Silver... All these stars have been her high profile clients.

I have been using Janet’s system and found it to be the quickest way to gain expert status. She has an unprecedented 21-day program to guide through each of the steps it takes to build your own empire around your area of expertise is unlike anything I've seen -- ever.

You can experience the same advice and expertise Janet’s famous clients enjoy, when you participate in this FREE 21-Day Client Acceleration Course.  The 21-Day Client Acceleration Course is a strategies, marketing campaigns, documents, product creation techniques and other action items that have transformed the careers of clients that routinely pay this information and advice. At first I was a little perturbed, I paid for it!

This is the outline, I use in developing your Expert Status. The 21-day Client Acceleration is simply a great place to start and is actually serves as a great primer for our Achieving Expert Status program.

Thursday, December 31, 2009

15 Ways to Build Your Subscriber List

I just switched e-mail providers as of today and felt that Get Response has a lot to offer. Here is an affiliate post that I think you may find interesting on building your subscriber list.

Email marketing can be profitable for any business, no matter what kind of product or service you offer. It is significantly cheaper than other advertising methods and, if done right, helps build loyalty and trust with customers. As a result, you generate more sales and more profits!

The foundation for successful email marketing is a targeted, permission-based email list. Marketers call contact lists their "goldmine" because it can generate much of their sales revenue. If you've built up a list of opt-in subscribers that are qualified and interested in what you have to offer, then you've completed the first step and are on your way. Now it's time to "mine" for gold!

Below you'll find several list-building and retention ideas that will help you get the best results from all your email marketing activities:

  1. Provide useful, relevant content. Your visitors will not give you their email addresses just because they can subscribe to your newsletter free of charge. You have to provide unique and valuable information that will be of interest or use to them.

  2. Add a subscription form to every page on your website. Make sure it stands out so it is easy to find. If it doesn't look cluttered, you may want to include more than one on some pages. For instance, if your opt-in form always appears in the top-left corner of your site, you may want to add one at the end of your most popular articles.

  3. Add subscription forms to your social media pages. Make sure that you don't waste this valuable source of revenue opportunities. Integrate your sign-up forms with Facebook and more!

  4. Make it easy for readers to sign up. The more information you request, the fewer people will opt-in. In most cases, a name and an email address should suffice. If it's not necessary, don't include it here. You can always survey them once they're customers! We do recommend that you provide a link to your Privacy Policy however.

  5. Publish a Privacy Policy. Let your readers know that they can be confident you will not share their information with others. The easiest way to do this is to set up a Privacy Policy web page and provide the link to it below your opt-in form. (Note: If you don't have one, put the words "privacy policy generator" into a search engine and you should be able to find a suitable form to use.)

  6. Provide samples of your newsletters and Ezines. This lets potential subscribers review your materials before they sign up to determine if it's something they'd be interested in.

  7. Archive past newsletters and articles. An online library of past newsletters and articles is both appealing and useful to visitors and builds your credibility as an authority. In addition, if your articles are written with good SEO techniques in mind, they can increase traffic to your website through enhanced search engine positioning.

  8. Give gifts subscribers can actually use. Offer an opt-in bonus for joining your subscriber list! Write an ebook or provide a PDF business report, or even hire a programmer to create downloadable or web-based software. But don't limit yourself to offering gifts to opt-ins. Give them out when your readers fill out a survey, provide a testimonial, success story, or a great product idea. Let them know when they can expect the next gift offer. Everyone likes to get something for free! And if you pass out "goodies" throughout the year, your subscribers will feel truly appreciated − and that's good for business!

  9. Ask your subscribers to pass it on. Word of mouth is a powerful viral technique that works great with email marketing. If your subscribers find your content interesting, amusing or informative, they'll probably share it with their friends. This can be a great source of new customers, so make sure to remind them to "pass it on".

  10. Let others reprint your newsletter as long as the content is not modified. If you're happy to share your content with the universe, then why not! Many webmasters and newsletter publishers are actively looking for high-quality content and, if they reprint your newsletter, you'll get new subscribers, and more traffic and links pointing to your site.

  11. Include a "Sign Up" button in your newsletter. If you're using plain text instead of HTML, be sure to provide a text link to your subscription page. You may feel that this is not required because the subscriber is already on your list, but remember that readers will forward your newsletters to others, or reprint them online. Make it easy for them to subscribe!

  12. Add a squeeze page. A squeeze page has one goal − to acquire opt-ins and build your list. Think of it as a mini-sales letter to go along with your subscription or opt-in gift. It should feature a strong headline and a couple of powerful benefits that should make subscribers salivate to sign up! Once created, use a service such as WordTracker to find hundreds of targeted keywords, and promote your offer using pay-per-click advertising from Google, MSN and Yahoo. Now that should make a splash!

  13. Include testimonials on your squeeze page. This is crucial. Put one or two strong testimonials from satisfied customers on your squeeze page. This can be in any format, but you may find that multimedia (audio or video) is more "believable" and inspires more people to action. To further enhance believability, get permission to use actual customer names, locations and/or urls (Don't use "Bob K, FL"). Add a note inviting others to participate. After all, it's free publicity!

  14. Blog religiously. Blogging is a great way to communicate with prospects and potential customers, and creates a nice synergy with your email marketing. Be sure to include your newsletter sign-up form on each page of your blog. You can start a free blog at Blogger or WordPress.

  15. Post on other blogs. Post thoughtful comments and information on similar blogs with a link to your squeeze or opt-in pages. Also comment on others' blogs through trackbacks. In most cases, your comments will be posted on their blogs with a link back to your site. This is an easy way to generate new traffic and subscribers, and get your brand out there!

Learn more about Get Response.

Tuesday, December 29, 2009

Value Stream Mapping in Lean

Drew was my guest on the Business901 Podcast. Our talked centered around on how Drew used the Lean tool of Value Stream Mapping. I think you will be surprised by a few of his answers. PhotographN web

Drew is currently Managing Director for Change Management Associates. CMA provides Lean Enterprise Consulting and Organizational Development services to industrial and service organizations representing a wide variety of industries including: Healthcare, Transportation, Distribution, Education, Financial Services and Manufacturing. Drew first became involved in the development and delivery of innovative Business Improvement programs while working for General Electric in the 1980s. In 1990, Drew left GE to form CMA. Since then, he has utilized his diverse experience to help develop creative solutions for the companies with whom CMA works, in order to improve their business performance.

In 2004, Drew co-authored a book titled, “The Complete Lean Enterprise: Value Stream Mapping for Administrative and Office Processes ”. The book won a 2005 Shingo Prize for Manufacturing Excellence in Manufacturing Research. In 2008 he published a book titled, “Value Stream Mapping for Lean Development: A How-To Guide for Streamlining Time to Market ”. This book demonstrates the application of Lean Thinking to the third primary value stream, “problem solving”.

Related Posts:

Considering Lean, Check out this Lean Journey

Using FIFO in the Value Stream Mapping process for Marketing

Using Value Stream Mapping Software

Following the Customer’s Need in your Value Stream Map

Sunday, November 8, 2009

Business Plan Mistakes

Affiliate Post of the Week: Business Plan Mistakes

By Palo Alto Software, Inc.

Often you may hear about what a business plan consists of. While including the necessary items is very important, you also want to make sure you don't commit any of the following common business plan mistakes:Business Plan Pro

1. Putting it off: Don't wait to write a plan until you absolutely have to. Too many businesses make business plans only when they have no choice in the matter. Unless the bank or the investors want a plan, there is no plan.

Don't wait to write your plan until you think you'll have enough time. "There's not enough time for a plan," business people say. "I can't plan. I'm too busy getting things done." The busier you are, the more you need to plan. If you are always putting out fires, you should build firebreaks or a sprinkler system. You can lose the whole forest for paying too much attention to the individual burning trees.

2. Cash flow casualness: Cash flow is more important than sales, profits, or anything else in the business plan, but most people think in terms of profits instead of cash. When you and your friends imagine a new business, you think of what it would cost to make the product, what you could sell it for, and what the profits per unit might be. We are trained to think of business as sales minus costs and expenses, which equal profits. Unfortunately, we don't spend the profits in a business. We spend cash. So understanding cash flow is critical. If you have only one table in your business plan, make it the cash flow table.

3. Idea inflation: Plans don't sell new business ideas to investors. People do. The plan, though necessary, is only a way to present information. Investors invest in people, not ideas.

Don't overestimate the importance of the idea, particularly the importance of the uniqueness of the idea. You don't need a great idea to start a business; you need time, money, perseverance, common sense, and so forth. Very few successful businesses are based entirely on new ideas. A new idea is much harder to sell than an existing one, because people don't understand a new idea and they are often unsure if it will work.

4. Fear and dread.

Doing a business plan isn't as hard as you think. You don't have to write a doctoral thesis or a novel. There are good books to help, many advisors among the Small Business Development Centers (SBDCs), business schools, and there is software available to help you (such as Business Plan Pro, and others).


Marketing Plan Pro5. Spongy, vague goals:
Leave out the vague and the meaningless babble of business phrases (such as "being the best") because they are simply hype. Remember that the objective of a plan is its results, and for results, you need tracking and follow up. You need specific dates, management responsibilities, budgets, and milestones. Then you can follow up. No matter how well thought out or brilliantly presented, it means nothing unless it produces results.

6. One size fits all: Tailor your business plan to its real business purpose. Business plans can be different things: they are often just sales documents to sell an idea for a new business. They can be detailed action plans, financial plans, marketing plans, and even personnel plans. They can be used to start a business, or just run a business better.

7. Diluted priorities: Remember, strategy is focus. A priority list with 3-4 items is focus. A priority list with 20 items is something else, certainly not strategic, and rarely if ever effective. The more items on the list, the less the importance of each.

8. Hockey-stick shaped growth projections: Have projections that are conservative so you can defend them. When in doubt, be less optimistic.

Source: bplans.com

Friday, October 30, 2009

Determining your Customer Perspective – Can you satisfy these customer segments?

 

 

 

This is part 2 of a 3 part series on Determining your customer perspective - Can you satisfy these customer segments?

As I mentioned previously, all customers behave and act differently. The personal contact that they receive from your organization should certainly attempt and make them feel that way. However, at some point and time you do have to segment and organize them. I use the Duct Tape Marketing Hourglass as my guideline in determining that structure. You can read more about that in my Ebook on the Pillars of the Lean Marketing House. In developing your marketing or sales channels, you must also determine if you can satisfy the segments that your organization wants to compete in. pizza

Think about what is important for customer satisfaction. Is it, on time delivery, production cycle time, conformance, warranty clams, etc. Many segments require more hand holding before, during and after the sale. Others may require a little more customization. These metrics are extremely important when you are considering marketing to them. You want to align their expectations accordingly to what you can deliver. Be careful, many times to get the order in these segments you may promise more than you can deliver, never a good scenario for either party.

How much does it cost to market to this particular segment? Will you have to advertise through certain media, attend certain trade shows, additional fewer sales or technical support expenditures? And of course, how price sensitive is this segment? You may find certain segments prefer to buy online, through distribution or even direct. These sales cannot and should not contradict each other but be part of an overall marketing strategy. Without, price confusion, dealer erosion and mixed messages will send alarms to a customer that will certainly if not make it impossible, much more difficult in the sales process. You may be better off excluding a certain market segment.

Channel Management is one of the areas that I find as one of the most mismanaged areas in the marketing process. The particular way you go to market can vary the volume and timing of purchases. It even can effect after sales service and maybe an ingredient that is sometimes forgotten, customer loyalty. Many times you will find that the loyalty is stronger with your distribution source than your product. On another hand, an online purchase will seldom develop deep customer loyalties. There is nothing right or wrong about any situation just be sure you recognize the situation for what it is.

Can each of these segments have a different price for the same product or service? Unless you package the product differently it is very difficult to do that. Also, you have to make sure your distribution structure is compensated adequately. Failure to do so will cause that source to be always on the outlook for another alternative. They may build a need for your product within their clientele and then supply a competitor's product through no fault of their own. Pricing issues must be dealt with before you enter each different segment of the marketplace. Many times by adding services or financing in these segments, you can provide revenue to offset the additional expenses. Don't forget to ask you distribution source for ideas. They may have current financial packages that they would gladly utilize already in place.

Not every segment can be profitable to you. Not every segment is worth the risk. You must remember what allows you to make margin and not try to be someone that you are not.

Related Posts:

Lean your Marketing thru Segmentation

Improve throughput, cut your customers in half!

Have you struggled defining your Ideal Client - Find out how

Determining your Customer Perspective - Who do you want?

Wednesday, October 14, 2009

Gathering Information For Your Plan


Affiliate Post By Palo Alto Software, Inc.

A common problem people encounter when writing their business plan is finding information about their business industry and competitive companies.Marketing Plan Pro Fortunately, in recent years the Internet has made information gathering simple and easy, but sometimes the best information is found much closer to home, with real people, in real time.

Always take a look at other businesses similar to your own, as a very good first step. If you're looking at starting a new business, you may well be starting one similar to one you already know. If you're doing a plan for an existing business, you are even more likely to know the business well. Even so, you can still learn a lot by looking at other similar businesses.

  • Look at existing, similar businesses

    If you are planning a retail shoe store, for example, spend some time looking at existing retail shoe store businesses. Park across the street and count the customers that go into the store. Note how long they stay inside, and how many come out with boxes that look like purchased shoes. You can probably even count how many pairs of shoes each customer buys. Browse the store and look at prices. Look at several stores, including the discount shoe stores and department store shoe departments.

  • Find a similar business in another place

    Find a similar business far enough away that you won't compete. For the shoe store example, you would identify shoe stores in similar towns in other states. Call the owner, explain your purpose truthfully, and ask about the business.

  • Scan local newspapers for people selling a similar business.

    Contact the broker and ask for as much information as possible. If you are thinking of creating a shoe store and you find one for sale, you should consider yourself a prospective buyer. Maybe buying the existing store is the best thing. Even if you don't buy, the information you gain will be very valuable. Why is the owner selling? Is there something wrong with the business? You can probably get detailed financial information.

  • Always shop the competition.

    If you're in the restaurant business, patronize your competition once a month, rotating through different restaurants. If you own a shoe store, shop your competition once a month, and visit different stores.

It takes a little hard work but by using the Internet and doing some research at local businesses, you should be able to gather all the information necessary for your business plan.

Tuesday, October 6, 2009

Public Relations Marketing

I have access to so many good articles as a result of my affiliate status and seldom use them as often as I should. So who better to start the series out with than with Palo Alto Software and Tim Berry.

Excerpt from On Target: The Book on Marketing Plans by Tim Berry and Doug Wilson

Public Relations involves a variety of programs designed to maintain or enhance a company's image and the products and services it offers. Successful implementation of an effective public relations strategy can be a critical component to a marketing plan.

A public relations (PR) strategy may play a key role in an organization's promotional strategy. A planned approach to leveraging public relations opportunities can be just as important as advertising and sales promotions. Public relations is one of the most effective methods to communicate and relate to the market. It is powerful and, once things are in motion, it is the most cost effective of all promotional activities. In some cases, it is free.

The success of well executed PR plans can be seen through several organizations that have made it a central focus of their promotional strategy. Paul Newman's Salad Dressing, The Body Shop, and Ben & Jerry's Ice Cream have positioned their organizations through effective PR strategies. Intel, Sprint and Microsoft have leveraged public relations to introduce and promote new products and services.

Marketing Plan Pro

 

Similar to the foundational goals of marketing, effective public relations seeks to communicate information to:

  • Launch new products and services.
  • Reposition a product or service.
  • Create or increase interest in a product, service, or brand.
  • Influence specific target groups.
  • Defend products or services that have suffered from negative press or perception.
  • Enhance the firm's overall image.
  • The result of an effective public relations strategy is to generate additional revenue through greater awareness and information for the products and services an organization offers.

Goals and Objectives

Good strategy begins with identifying your goals and stating your objectives. What are the goals and objectives behind your public relations strategy and can they be measured and quantified?

Each of these areas may reflect the goals your public relations campaign may seek to accomplish.

Press relations
Communicating news and information of interest about organizations in the most positive light.

Product and service promotion
Sponsoring various efforts to publicize specific products or services.

Firm communications
Promoting a better and more attractive understanding of the organization with internal and external communications.

Lobbying
Communicating with key individuals to positively influence legislation and regulation.

Internal feedback
Advising decision makers within the organization regarding the public's perception and advising actions to be taken to change negative opinions.

Source: Articles on bplans.com

Saturday, December 27, 2008

Lean Marketing Assessment Program launched by Business901

Fort Wayne, IN – Joe Dager, owner of Business901 will be introducing the “Lean Marketing Assessment” to the attendees of a webinar hosted on Wednesday, December31st . This program will allow participants to gain a clear snapshot of their present marketing conditions and practices. The participants can use the assessment to determine areas in need of improvement and develop a plan accordingly.

The Business901 Lean Marketing Assessment is used to determine a company’s current position relative to the recognized practices of a Lean Enterprise. It begins with an outline of the Key Performance indicators and the scoring system that is used in the evaluation of each. The participants complete the assessment during the process and active participation is encouraged to reinforce the evaluation of each indicator. The final element is a review and explanation of the scatter diagram that is created. This will allow participants to see the areas of greatest concerns and strengths.

Exploring the data to identify a cause and effect relationship between variables is an important part of the webinar and in building a Lean marketing process. Knowing your current state is one of the most powerful tools but is the least understood. “Establishing a baseline and understanding your root marketing issues will result in a true reality check,” says Dager. He also added: “Without this, wishful thinking and superficial solutions creep into your marketing process."

An assessment will make it easier to create standards and once the standard is in place, it will then allow companies to continuously look for better ways to do the work because to be truly of lean fashion, it must be realized the work is never done, it is continuously improving. Without understanding this step in the process, people become confused with what planning and standards are meant to be. Standards are not control mechanisms. Having a process does not stunt creativity. A true standard is actually the direct opposite as it allows time to focus on the creative aspect as it is part of the plan. Standards and plans are dynamic. They let you know where the problem is quicker, where to begin a search for solutions, and prevent you from making the same mistake twice. Continuous improvement cannot happen without a standard. Continuous improvement in any part of the organization is the only true advantage that you have as a company.

About Business901: Joe Dager is president of Business901, a progressive company providing practical, information-rich services and product offerings designed as implementable systems that work in the real, not enough time, not enough people world we operate in. Business901 tools simplify the marketing process, not complicate it. Joe's experience includes manufacturing, retail, and professional services and has been through several start-ups and turnarounds. Affiliations include Duct Tape Marketing, The One Page Business Plan, Get Clients NOW and Ten Step Project Management. The Technorati rates the Business901blog in the top 1% of all blogs worldwide, and Hubspot grades the website in the top 3%. Joe has a bi-monthly local television program, Connecting Your Passion and is also a contributor to the American Express Open Forum and Business Week Forum.